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Merge branch 'main' into neilalexander/cfg
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81
docs/administration/5_troubleshooting.md
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docs/administration/5_troubleshooting.md
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---
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title: Troubleshooting
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parent: Administration
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permalink: /administration/troubleshooting
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---
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# Troubleshooting
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If your Dendrite installation is acting strangely, there are a few things you should
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check before seeking help.
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## 1. Logs
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Dendrite, by default, will log all warnings and errors to stdout, in addition to any
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other locations configured in the `dendrite.yaml` configuration file. Often there will
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be clues in the logs.
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You can increase this log level to the more verbose `debug` level if necessary by adding
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this to the config and restarting Dendrite:
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```
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logging:
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- type: std
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level: debug
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```
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Look specifically for lines that contain `level=error` or `level=warning`.
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## 2. Federation tester
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If you are experiencing problems federating with other homeservers, you should check
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that the [Federation Tester](https://federationtester.matrix.org) is passing for your
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server.
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Common reasons that it may not pass include:
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1. Incorrect DNS configuration;
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2. Misconfigured DNS SRV entries or well-known files;
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3. Invalid TLS/SSL certificates;
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4. Reverse proxy configuration issues (if applicable).
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Correct any errors if shown and re-run the federation tester to check the results.
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## 3. System time
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Matrix relies heavily on TLS which requires the system time to be correct. If the clock
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drifts then you may find that federation no works reliably (or at all) and clients may
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struggle to connect to your Dendrite server.
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Ensure that your system time is correct and consider syncing to a reliable NTP source.
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## 4. Database connections
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If you are using the PostgreSQL database, you should ensure that Dendrite's configured
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number of database connections does not exceed the maximum allowed by PostgreSQL.
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Open your `postgresql.conf` configuration file and check the value of `max_connections`
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(which is typically `100` by default). Then open your `dendrite.yaml` configuration file
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and ensure that:
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1. If you are using the `global.database` section, that `max_open_conns` does not exceed
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that number;
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2. If you are **not** using the `global.database` section, that the sum total of all
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`max_open_conns` across all `database` blocks does not exceed that number.
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## 5. File descriptors
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Dendrite requires a sufficient number of file descriptors for every connection it makes
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to a remote server, every connection to the database engine and every file it is reading
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or writing to at a given time (media, logs etc). We recommend ensuring that the limit is
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no lower than 65535 for Dendrite.
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Dendrite will check at startup if there are a sufficient number of available descriptors.
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If there aren't, you will see a log lines like this:
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```
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level=warning msg="IMPORTANT: Process file descriptor limit is currently 65535, it is recommended to raise the limit for Dendrite to at least 65535 to avoid issues"
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```
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Follow the [Optimisation](../installation/10_optimisation.md) instructions to correct the
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available number of file descriptors.
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2
go.mod
2
go.mod
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@ -25,7 +25,7 @@ require (
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github.com/matrix-org/dugong v0.0.0-20210921133753-66e6b1c67e2e
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github.com/matrix-org/go-sqlite3-js v0.0.0-20220419092513-28aa791a1c91
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github.com/matrix-org/gomatrix v0.0.0-20210324163249-be2af5ef2e16
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220711125303-3bb2e997a44c
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220713083127-fc2ea1e62e46
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github.com/matrix-org/pinecone v0.0.0-20220708135211-1ce778fcde6a
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github.com/matrix-org/util v0.0.0-20200807132607-55161520e1d4
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github.com/mattn/go-sqlite3 v1.14.13
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4
go.sum
4
go.sum
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@ -341,8 +341,8 @@ github.com/matrix-org/go-sqlite3-js v0.0.0-20220419092513-28aa791a1c91/go.mod h1
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github.com/matrix-org/gomatrix v0.0.0-20190528120928-7df988a63f26/go.mod h1:3fxX6gUjWyI/2Bt7J1OLhpCzOfO/bB3AiX0cJtEKud0=
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github.com/matrix-org/gomatrix v0.0.0-20210324163249-be2af5ef2e16 h1:ZtO5uywdd5dLDCud4r0r55eP4j9FuUNpl60Gmntcop4=
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github.com/matrix-org/gomatrix v0.0.0-20210324163249-be2af5ef2e16/go.mod h1:/gBX06Kw0exX1HrwmoBibFA98yBk/jxKpGVeyQbff+s=
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220711125303-3bb2e997a44c h1:mt30TDK8kXKV+nCmVfnqoXsh842N+74kvZw7DXuS/JQ=
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220711125303-3bb2e997a44c/go.mod h1:jX38yp3SSLJNftBg3PXU1ayd0PCLIiDHQ4xAc9DIixk=
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220713083127-fc2ea1e62e46 h1:5X/kXY3nwqKOwwrE9tnMKrjbsi3PHigQYvrvDBSntO8=
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github.com/matrix-org/gomatrixserverlib v0.0.0-20220713083127-fc2ea1e62e46/go.mod h1:jX38yp3SSLJNftBg3PXU1ayd0PCLIiDHQ4xAc9DIixk=
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github.com/matrix-org/pinecone v0.0.0-20220708135211-1ce778fcde6a h1:DdG8vXMlZ65EAtc4V+3t7zHZ2Gqs24pSnyXS+4BRHUs=
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github.com/matrix-org/pinecone v0.0.0-20220708135211-1ce778fcde6a/go.mod h1:ulJzsVOTssIVp1j/m5eI//4VpAGDkMt5NrRuAVX7wpc=
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github.com/matrix-org/util v0.0.0-20190711121626-527ce5ddefc7/go.mod h1:vVQlW/emklohkZnOPwD3LrZUBqdfsbiyO3p1lNV8F6U=
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@ -16,18 +16,18 @@ import (
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// a room Info cache. It must only be used from the roomserver only
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// It is not safe for use from other components.
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type RoomInfoCache interface {
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GetRoomInfo(roomID string) (roomInfo types.RoomInfo, ok bool)
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StoreRoomInfo(roomID string, roomInfo types.RoomInfo)
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GetRoomInfo(roomID string) (roomInfo *types.RoomInfo, ok bool)
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StoreRoomInfo(roomID string, roomInfo *types.RoomInfo)
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}
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// GetRoomInfo must only be called from the roomserver only. It is not
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// safe for use from other components.
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func (c Caches) GetRoomInfo(roomID string) (types.RoomInfo, bool) {
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func (c Caches) GetRoomInfo(roomID string) (*types.RoomInfo, bool) {
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return c.RoomInfos.Get(roomID)
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}
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// StoreRoomInfo must only be called from the roomserver only. It is not
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// safe for use from other components.
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func (c Caches) StoreRoomInfo(roomID string, roomInfo types.RoomInfo) {
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func (c Caches) StoreRoomInfo(roomID string, roomInfo *types.RoomInfo) {
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c.RoomInfos.Set(roomID, roomInfo)
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}
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@ -28,7 +28,7 @@ type Caches struct {
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RoomServerRoomNIDs Cache[string, types.RoomNID] // room ID -> room NID
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RoomServerRoomIDs Cache[int64, string] // room NID -> room ID
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RoomServerEvents Cache[int64, *gomatrixserverlib.Event] // event NID -> event
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RoomInfos Cache[string, types.RoomInfo] // room ID -> room info
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RoomInfos Cache[string, *types.RoomInfo] // room ID -> room info
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FederationPDUs Cache[int64, *gomatrixserverlib.HeaderedEvent] // queue NID -> PDU
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FederationEDUs Cache[int64, *gomatrixserverlib.EDU] // queue NID -> EDU
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SpaceSummaryRooms Cache[string, gomatrixserverlib.MSC2946SpacesResponse] // room ID -> space response
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@ -100,7 +100,7 @@ func NewRistrettoCache(maxCost config.DataUnit, maxAge time.Duration, enableProm
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MaxAge: maxAge,
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},
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},
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RoomInfos: &RistrettoCachePartition[string, types.RoomInfo]{ // room ID -> room info
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RoomInfos: &RistrettoCachePartition[string, *types.RoomInfo]{ // room ID -> room info
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cache: cache,
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Prefix: roomInfosCache,
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Mutable: true,
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@ -225,13 +225,12 @@ func (u *RoomUpdater) SetLatestEvents(
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if err := u.d.RoomsTable.UpdateLatestEventNIDs(u.ctx, txn, roomNID, eventNIDs, lastEventNIDSent, currentStateSnapshotNID); err != nil {
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return fmt.Errorf("u.d.RoomsTable.updateLatestEventNIDs: %w", err)
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}
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if roomID, ok := u.d.Cache.GetRoomServerRoomID(roomNID); ok {
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if roomInfo, ok := u.d.Cache.GetRoomInfo(roomID); ok {
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roomInfo.StateSnapshotNID = currentStateSnapshotNID
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roomInfo.IsStub = false
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u.d.Cache.StoreRoomInfo(roomID, roomInfo)
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}
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}
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// Since it's entirely possible that this types.RoomInfo came from the
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// cache, we should make sure to update that entry so that the next run
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// works from live data.
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u.roomInfo.StateSnapshotNID = currentStateSnapshotNID
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u.roomInfo.IsStub = false
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return nil
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})
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}
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@ -139,13 +139,13 @@ func (d *Database) RoomInfo(ctx context.Context, roomID string) (*types.RoomInfo
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}
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func (d *Database) roomInfo(ctx context.Context, txn *sql.Tx, roomID string) (*types.RoomInfo, error) {
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if roomInfo, ok := d.Cache.GetRoomInfo(roomID); ok {
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return &roomInfo, nil
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if roomInfo, ok := d.Cache.GetRoomInfo(roomID); ok && roomInfo != nil {
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return roomInfo, nil
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}
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roomInfo, err := d.RoomsTable.SelectRoomInfo(ctx, txn, roomID)
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if err == nil && roomInfo != nil {
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d.Cache.StoreRoomServerRoomID(roomInfo.RoomNID, roomID)
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d.Cache.StoreRoomInfo(roomID, *roomInfo)
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d.Cache.StoreRoomInfo(roomID, roomInfo)
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}
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return roomInfo, err
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}
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@ -719,4 +719,5 @@ registration is idempotent, with username specified
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Setting state twice is idempotent
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Joining room twice is idempotent
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Inbound federation can return missing events for shared visibility
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Inbound federation ignores redactions from invalid servers room > v3
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Inbound federation ignores redactions from invalid servers room > v3
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Newly joined room includes presence in incremental sync
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Loading…
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